Help with STILL
Setup, everyday questions, and warranty information.
STILL and After Light are not yet available. These guides describe the planned product and support experience.
Getting started
The setup guide shows where to place STILL, how to connect After Light, and what to expect on your first night.
Connection and Wi-Fi
After Light can’t find STILL
Check that STILL has power and is close to your phone. Turn on Bluetooth, allow After Light to use it, and search again.
STILL won’t connect or stays offline
Check the power, Wi-Fi password, and 2.4 GHz network. If your router just restarted, allow a few minutes to reconnect; if STILL stays offline, set up Wi-Fi again.
I changed my Wi-Fi
In After Light, open My STILL → Wi-Fi network → Set up Wi-Fi again. You don’t need to re-link STILL, and existing records are kept.
About your records
A record is missing
Check that STILL has power and a home Wi-Fi connection, and sits beneath the mattress at chest level. A missing record doesn’t mean the night was abnormal.
My sleep time looks different from how the night felt
Sleep is estimated from movement and rhythm, so time spent lying awake can affect the estimate. If it looks far off for several nights, check the placement—device records are a reference, and how you actually feel always comes first.
Two people share the bed
Each person uses a STILL beneath their own side, at chest level. Keep the devices apart and avoid swapping sides. Adults use their own accounts; a guardian manages a child’s device in Family.
Warranty and service
The STILL main device has a 12-month limited warranty from delivery. The following is a pre-launch summary for the planned US launch; full terms are being prepared.
Coverage
A confirmed fault in materials or workmanship during normal use is repaired or replaced at no charge. Normal cosmetic wear and damage caused by drops, liquids, misuse, modification, or improper repair are excluded. Independent repair or third-party parts do not, by themselves, void the warranty; only damage they cause is excluded.
Requesting service
The planned service route is Help & support in After Light. Provide purchase or delivery proof, device information, and a description of the fault. Support follows up by email and troubleshoots first; send the device only after return arrangements are confirmed.
Costs
Covered inspection, repair, and replacement are free. For faults outside coverage, support explains the reason and any charges for your agreement before paid service begins. Shipping arrangements and charges are explained before shipment.
After service
Support explains the result and follow-up warranty arrangements. Any need to clear device information or reconnect STILL is explained in advance. Sleep records are normally not needed; access to or deletion of personal information requires an explanation and your consent.
This summary does not limit your statutory consumer rights.
Contact us
For questions about STILL, After Light or your order, email support@right2rest.com. Service times, accessory coverage, replacement-device warranty and shipping charges will be published with the full terms.